Tuesday, November 8

As we look at government digital services towards 2023, it is clear that we have come a long way since the early days of government websites, but there are still so many moving parts.

On this new conference track, we’ll get international inspiration about what works well, how to tell audiences something they might not want to hear and much more.

We’ll hear from different perspectives both agencies and government agencies and learn actionable insights to bring home for our 2023 projects.

Track leader:
Steven John Collins (DK)
Region Midtjylland

8.00 - 9.00

Breakfast & Registration
The conversation starts at breakfast. Have one or several cups of coffee and get a great start to the rest of the day.

9.00 - 9.15

Welcome and kick-off by our host Janus Boye

9.15 - 10.30

Track: Gov’t Digital Services

Streamlining information silos for UK civil servants

SSCL is a UK-based business process outsourcing (BPO) provider, supplying a range of services to the central UK government at scale.

Hear from Carl on where the issue of user satisfaction stemmed from despite an impressive service volume, how it kick-started the journey to date of bringing together complex information from across departments and how SSCL is tackling the next phase of the platform project.

Join this session to learn:

  • How we shifted our focus from service volume to customer experience

  • The journey to building myHub

  • Why moving from multi-channel to omnichannel to channel-less customer experience matters

  • The next stage: developing this platform to bring together services for another 3 million potential users across MoD, veterans, and their families

10.30 - 10.45

Coffee, tea & networking

10.45 - 12.00

Track: Gov’t Digital Services

How to make life event based digital services more user friendly

Many countries have already started communicating about services with particular focus on life events. Still, citizens continue to deal with individual branches of government, even though they are now more aware of the services related to their life events. provides cross-administrative information in Finland. currently has eight guides for different life events. also provides for public administration organisations shared services: Messages and e-Authorizations.

We are taking steps towards cross-administrative service activities and we would like to discuss:

  • How far are you with cross-administrative services in your administration?

  • What factors facilitate creating life event-oriented online services?

  • What obstacles and challenges have you encountered?

Minna Mäkinen (FI)
Digi- ja väestötietovirasto

Terhi Tuokkola (FI)
Digi- ja väestötietovirasto

12.00 - 13.00


13.00 - 14.15

Track: Gov’t Digital Services

Climate first on

Learn more about Denmark's first carbon-friendly municipal website.

The digital carbon footprint is not something most people think about. Herning Municipality is trying to change that, which is why we launched Denmark's first carbon-friendly website earlier this year.

 It’s up to the user, whether the visit should take place with a climate-friendly display or not, which makes is possible for the citizen to save 30-70% of the data during a visit.

Join this session to hear more about process of building this website, what we learned along the way, how it has been received and what might be next.

Tobias Nørgaard Pedersen (DK)
Herning Municipality

14.15 - 14.45

Coffee, tea & networking

14.45 - 15.45

Track: Gov’t Digital Services

Power of Many - How Open Source Empower the Public Sector

There is no need to reinvent the digital wheel over and over again - someone else have the same need and chances are that the solution is already out there.

As public servants we must become better at using solutions already creating value in other organisations and we must become better at making sure solutions we create in our own organisations potentially can create value for others.

Learn how we can leverage on open source as a method for setting our digital solutions free and making collaborations flourish!

Rasmus will use the Danish Public association OS2 (O-S-Two which is short for Public Collaboration and Open Source) as a case. OS2’s main ambition is to strengthen digitization in the Danish public sector. OS2 do this by creating joint innovative digital solutions and methods based on openness and ownership.

15.45 - 16.00

Wrap-up & key learnings

16.00 - 16.15

Coffee, tea & networking

16.15 - 17.00

Keynote: Data Democracy and Data Ethics

How do we ensure individual rights and business competitiveness in a data-driven world?

Hear about ethical dilemmas and the latest technologies, how data ethics becomes law and how to stay ahead by using ethically responsible tools.

Pernille Tranberg (DK)
Co-founder of

17.10 - 18.30

Informal city walk
Meet at the registration desk for a small guided tour of Aarhus
Highlights include Hesitation of Light, former Gestapo HQ, Latin Quarter, Endless Connections, Magic Mushrooms, and the famous Rainbow Panorama.

18.30 - 22.00

Social Event: Conference Dinner
Location: Aarhus Street Food, Ny Banegårdsgade 46, 8000 Aarhus C

On the evening of Conference Day #1, everybody who has arrived in Aarhus is welcome to join us for an informal evening dinner in a nice setting.